By using this site, by sending or delivering your application(s), and/or other document(s) to e-Vietnam visa, you acknowledge reading and accepting these Terms and Conditions and agree not to violate our policies.By using this site, you convey your agreement with these Terms and Conditions and the Privacy Statement. If you do not agree with the terms stated in this agreement or are dissatisfied with the site please direct your complaints to Contact us page. Failure to comply with these Terms and Conditions may result in legal action and restriction of your ability to access this site. From time to time, e-Vietnam visa may modify these Terms and Conditions. Please continue to review this agreement whenever accessing or using this site.
Fees and Payments
You agree to pay all fees and charges for the service offered by e-Vietnam visa (including “service fee” and “stamping fee”). For the “service fee”, you pay directly to e-Vietnam visa to get visa approval letter. For the “stamping fee” you pay to the Immigration officers at Vietnam airports. Requirements and fees related to the processing of Vietnam visas is subject to change, including, but not limited to, application forms and documentation required for visa issuance, which are subject to change without notice.
The Vietnam Immigration Department runs a no-refund policy on all Vietnam visa related fees as they charge for work done and not per granted visa, it is therefore important that should you wish to cancel your visa application with e-Vietnam visa you must contact us immediately to prevent any unnecessary cost being incurred. Once your visa application status is put under “payment received” or “under processing” or an approval letter has been made by us with the Immigration Department, we are unable to reimburse you the visa fee.
It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. e-Vietnam visa cannot be held responsibility for any visa granted incorrectly or refused entry due to incorrect visa information supplied by you. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of issuance. Therefore, we strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure.
If for any reason you wish to cancel a service before your information was received by e-Vietnam visa, or before making the payment, you can do so without any penalties or charges by informing us via email or supporting hotline. You will receive a full refund of any fees paid for this particular service. However, if you decide to cancel after payment and the visa status being changed into “processing” and your visa application information has been sent to the Immigration as said above, no refund will be given and the service will be completed.
Please be reminded to call us immediately through our hotline if you may encounter any trouble with the visa at airport or Vietnam Embassy for problem solving. If you do not, we will not be in charge of any trouble/refunding later due to this.
Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement.
By using this site and our services you give e-Vietnam visa your express permission to contact you via email, or phone for all purposes including distribution of marketing and promotional materials.
By submitting application form, you certify that the information you provide is true and correct. You are responsible for maintaining the confidentiality of your user ID and password. You are responsible for all uses of your user ID, whether or not authorized by you. You agree to notify us immediately of any unauthorized use of your user ID. Please refer to our Privacy Statement that governs submitted and distributed information.