Terms of Use

Please carefully read these terms and conditions (Terms of Use) before using this website. If you disagree with any of the terms outlined in this agreement, please refrain from using our services and leave the website immediately. In this agreement, “we,” “our,” and “us” refer to www.entryvietnamvisa.com (EVN).

By using this website, submitting your application(s), or providing any documents to EVN, you confirm that you have read, understood, and accepted these Terms and Conditions. You also agree to comply with our policies. By accessing or using this site, you agree to these Terms and Conditions and our Privacy Statement. If you disagree with the terms or are dissatisfied with the website, please reach out to us via our Contact Us page. Failure to comply with these terms may result in legal action or restricted access to the website. EVN reserves the right to update or modify these Terms and Conditions, so we encourage you to review them regularly.

Fees and Payments

You agree to pay all applicable fees for the services provided by EVN, including the “service fee” and the “stamping fee.” The service fee is paid directly to EVN to process your visa approval letter, while the stamping fee is paid to the immigration officers upon arrival in Vietnam. Please note that the visa processing requirements and fees may change without notice, including application forms, documentation, and other conditions.

Cancellation Policy

The Vietnam Immigration Department has a no-refund policy for all visa-related fees, as they charge based on work done, not granted visas. If you wish to cancel your visa application with EVN, you must contact us immediately to avoid unnecessary charges. Once the status of your application is marked as “payment received,” “under processing,” or the approval letter is issued, we are unable to refund the visa fee.

You must provide accurate information when applying for your visa. EVN is not responsible for incorrect visa approvals or refused entry due to inaccurate information provided by you. We recommend carefully checking your visa confirmation letter against your passport and personal details before traveling. No refunds will be issued for errors or incorrect information.

Refund Policy

If you wish to cancel a service before your information has been received by EVN or before payment is made, you can do so without penalties or charges by notifying us via email or our support hotline. You will receive a full refund for any fees paid. However, if you cancel after payment has been processed and the visa application status is marked as “processing,” no refund will be provided, and the service will be completed.

Emergency Cases

If you encounter any issues with your visa at the airport or Vietnam Embassy, please contact us immediately via our hotline for assistance. If you do not, we will not be responsible for resolving the issue or providing a refund later.

Privacy

Please refer to our Privacy Statement, which is part of this agreement. By using this website, you agree to be bound by the Privacy Statement.

Communications

By using this site and our services, you grant EVN permission to contact you via email or phone for purposes related to your application, as well as for marketing and promotional purposes.

Security

By submitting your application, you confirm that all information provided is accurate and truthful. You are responsible for keeping your user ID and password confidential and for all activities associated with your account. If you notice any unauthorized use of your account, you agree to notify us immediately. Please review our Privacy Statement for more details on how we handle your information.